Job Overview
This position oversees Assistant Coordinators, Parking Attendants and/or Traffic Controllers and is responsible for coordinating staff development, giving post instructions, assessing parking and traffic conditions and ensures exceptional customer service for employees and visitors to create a positive experience.
Duties and Responsibilities include, but are not limited, to the following:
- Analyzes traffic and parking patterns and flows. Implement traffic control and/or parking strategies to ensure efficient traffic flow and maximize parking spaces.
- Contacts perspective job applicants, conducts interviews, makes recommendations for hiring.
- Support the selection, training, leadership, and guidance of staff at various events.
- Coordinates with management when needed
- Oversee logistical operations at events, including maintaining inventory, managing equipment and staffing requirements.
- Address inquiries from the public, department representatives, and employees regarding both confidential and non-confidential information.
- Prepare written communications, reports, forms, and statistical data such as charts, tables, and graphs.
Complete staffing timesheets and review payroll hours for manager approval.
Analyze and create post-event instructions for employees.
- Conduct quality control inspections during events.
- Assess employee performance at events.
- Report all traffic and parking safety conditions, signage requirements, accidents, or incidents. Assist in the completion of Incident/Accident Reports Schedules staff according to the event, number of posts, and time spans
- Communicate effectively with staff to coordinate the flow of traffic and ensure parking space usage is maximized.
- Ensures proper traffic control practices and regulations are followed and ensures pedestrian safety.
- Controls and directs the flow of vehicles on the street and parking areas.
- Provide clear guidance to drivers approaching traffic control zone and parking lots.
- Stays alert and maneuvers quickly to avoid danger from unsafe drivers.
- Maintain cleanliness and orderliness of parking lots and traffic posts, including removing litter and debris.
- Set-up, positions, and removes traffic cones, traffic signs, barricades, to divert traffic.
- Greets staff at the beginning of shifts and conducts a briefing with essential daily critical updates.
- Models the behavior, procedures, and processes expected of the staff members.
- Maintains a professional appearance in compliance with uniform guidelines.
- Assist with customer questions, complaints, or concerns, providing customer service in a friendly and professional manner.
- Performs other related duties as assigned or requests as needed.
- Analyzes traffic and parking patterns and flows. Implement traffic control and/or parking strategies to ensure efficient traffic flow and maximize parking spaces.
- Contacts perspective job applicants, conducts interviews, makes recommendations for hiring.
- Support the selection, training, leadership, and guidance of staff at various events.
- Coordinates with management when needed.
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