Job Overview
This position oversees Parking Attendants and/or Traffic Controllers and is responsible for coordinating staff deployment, giving post instructions, assessing parking and traffic conditions and ensures exceptional customer service for employees and visitors to create a positive experience
Duties and Responsibilities include, but are not limited, to the following:
- Analyzes traffic and parking patterns and flows. Implement traffic control and/or parking strategies to ensure efficient traffic flow and maximize parking spaces.
- Coordinates with management when needed.
- • Contacts perspective job applicants, conduct interviews, make recommendations for hiring Support the selection, training, leadership, and guidance of staff at various events
- Oversee logistical operations at events, including maintaining inventory, managing equipment and staffing requirements.
- Address inquiries from the public, department representatives, and employees regarding both confidential and non-confidential information.
- Prepare written communications, reports, forms, and statistical data such as charts, tables, and graphs Complete staffing timesheets and review payroll hours for manager approval.
- Analyze and create post-event instructions for employees.
- Conduct quality control inspections during events.
- Assess employee performance at events. Report all traffic and parking safety conditions, signage requirements, accidents, or incidents. Assist in the completion of Incident/Accident Reports
- Schedules staff according to the event, number of posts, and time spans
- Communicate effectively with staff to coordinate the flow of traffic and ensure parking space usage is maximized
- Ensures proper traffic control practices and regulations are followed and ensures pedestrian safety.
- Controls and directs the flow of vehicles on the street and parking areas.
- Provide clear guidance to drivers approaching traffic control zone and parking lots.
- Stays alert and maneuvers quickly to avoid danger from unsafe drivers.
- Maintain cleanliness and orderliness of parking lots and traffic posts, including removing litter and debris. Set-up, positions, and removes traffic cones, traffic signs, barricades, to divert traffic.
- Greets staff at the beginning of shifts and conducts a briefing with essential daily critical updates.
- Models the behavior, procedures, and processes expected of the staff members.
- Maintains a professional appearance in compliance with uniform guidelines. Assist with customer questions, complaints, or concerns, providing customer service in a friendly and professional manner.
- Performs other related duties as assigned or requests as needed.
Qualifications
- Minimum 1 years prior supervision experience.
- 1 years prior experience with parking and traffic control.
- Excellent interpersonal skills, good judgment, professionalism, organizational and problem-solving skills, and a positive attitude.
- The ability to adapt to change and make decisions under pressure.
- Ability to interact with patrons in a calm pleasant professional manner to address concerns.
- Ability to work cooperatively as part of a team.
- Open availability for the run of the San Diego County fair.
- Traffic Certification required (class is provided).
Working Conditions
- Stand, walk and move for sustained periods. Work may entail walking several miles a shift to check on staff at various locations.
- Repetitive motions using hands wrists and/or arms.
- Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes.
- Involves some exposure to hazards or physical risk that require following safety precautions.
- Ability to adapt to changing situations as needed.
- At times work involves dealing with rude and irritated customers and a polite and calm manner to try and resolve issues and concerns.
- Must be able to address issues with staff as needed when they are not following rules and/or procedures.
- Works a flexible schedule including nights and weekends and holidays when necessary.