Customer Services Specialist

Customer Services Specialist

Job Type:  Full-time

Wage scale: $17.34 - $24.06/per hour

Your experience matters at Lourdes Health

At Lourdes Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Position Summary: The Lourdes Health Network Customer Service Specialist is responsible and accountable for all requests of information, guidance and assistance made by internal and external customers. A critical attribute required of this position is exceptional interpersonal customer services consisting of an outgoing positive attitude, warm friendly joyful demeanor, and the utmost care and reverence for our guests, patients, families, customers and colleagues.

Minimum Qualifications: 

• Two (2) years medical office/hospital experience preferred. 
• Bilingual and/or English/ Spanish speaking preferred.  Ability to read, write and speak English fluently. 
• Ability to work with culturally diverse population.
• Education: High School or equivalent

Essential Functions:

• Adhere to professional responsibilities.
• Demonstrate organizational skills
• Comply with attendance/timeliness requirements
• Maintain knowledge of organization, functions, and activities throughout all facilities.
• Utilize proper oral and written communication skills
• Exemplify a team concept
• Demonstrate caring behavior
• Demonstrate a sense of discipline to meet the requirements of the position
• Demonstrate Excellent customer service skills

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lourdes Health is a spiritually centered, state-of-the-art health care network that continues to respond to our calling. We believe that health care should be effective, safe and available to all people.

Where We Are:

Pasco isn’t your average town — here you’ll find an eclectic mix of urban and farm culture and there’s always an event or outdoor activity. From festivals to farmers markets, there is something of interest taking place in historic downtown Pasco.

EEOC Statement:

Lourdes Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.