Community Market Case Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE

The Community Market Case Manager is responsible for providing comprehensive case management services to individuals and families in need of food, housing, supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

RESPONSIBILITIES

• Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self-reliance.
• Develop comprehensive individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focusing on housing, employment, health, and other essential needs.
• Assist clients in identifying and accessing community resources and support services.
• Serve as a liaison between clients and community resources, including housing programs, mental health services, employment opportunities, and financial assistance.
• Facilitate referrals and ensure clients access available resources.
• Establish and maintain an effective and timely referral network to connect clients with necessary support services.
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Attend trainings and meetings to understand social services in our community.
• Identify suitable shelter options and assist clients in securing safe and stable housing.
• Provide ongoing support to clients in maintaining housing stability.
• Mediate issues with clients that threaten their self-sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Assess client's employment skills, interests and goals. Collaborate with the workforce case manager.
• Connect clients with relevant job trainings and employment readiness support.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Review and adhere to current grant guidelines to determine client eligibility for services such as rental assistance, utility support, and wraparound subsidies.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and salesforce within 1 business day of client interaction.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Aid SNAP program participants in completing applications, collecting required documents, and providing necessary data.
• Connect clients with nutrition education support.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Keep shared spreadsheets up to date.
• Case conference with other case managers internally and externally to TJOP to assist clients in receiving all possible services.
• Case conference complex cases/issues with supervisor and provide creative solutions to challenges that arise.
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Any other job duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience (preferred)
• 2+ year of Non-Profit Experience (required)
• 2+ years of experience in intensive case management (required)
• Bilingual in Spanish (required)
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution
• Familiarity with housing services, wrap-around programs, or self-sufficiency initiatives.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.
• Familiarity with SNAP program procedures and requirements

KEY COMPETENCIES AND SKILLS

• Commitment to diversity, equity, inclusion, and the core values of The Just One Project (Respect, Integrity, Innovation, Compassion).
• Demonstrates a commitment to understanding and addressing client needs.
• Fosters trust and rapport with clients while empowering them toward self-reliance.
• Adept at identifying challenges and developing creative solutions to overcome barriers.
• Skilled in mediating conflicts to achieve positive outcomes.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Engages effectively with clients, colleagues, and stakeholders to promote wrap-around services.
• Highly organized with the ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Effectively facilitates conversations, educates clients on resources, and promotes self-reliance by guiding clients through budgeting, financial planning, and other critical life skills.
• Actively seeks ways to enhance service delivery and client outcomes.
• Proficiency in using client management and tracking systems for documenting case notes, tracking referrals, and maintaining program compliance.
• Experience with data entry and tracking metrics.
• Expertise in reevaluating service plans and adapting strategies to improve client outcomes.
• Proficiency in mediation techniques for resolving disputes and other conflicts.
• Understanding of community resources to address barriers and provide appropriate referrals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meets and Calendar.
• Ability to use budgeting tools to guide clients in financial planning and life skills development.
• Detail-oriented and deadline-driven
• Empathetic, nonjudgmental, and trauma-informed
• Able to prioritize multiple client needs in a fast-paced environment
• Values professionalism, teamwork, and accountability

ADDITIONAL INFORMATION

• Must attend six mandatory 'Pop Up & Give' events per year
• Must possess valid unrestricted driver's license and reliable transportation
• Must possess or be willing to obtain a valid Food Handlers Card